Privacy Policy – Emerald Hill Ltd

Last Updated: 14 July 2025

Emerald Hill Ltd is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant guidance issued by the Information Commissioner’s Office (ICO).

This Privacy Policy explains how we collect, use, and protect your personal information, including when you visit our website, use our online learning platforms, or contact us through third-party platforms such as LinkedIn.

Who We Are

Emerald Hill Ltd

Company Number: 6524220

Registered Office: 21 New Walk, Leicester, Leicestershire LE1 6TE

Email: maria@emerald-hill.co.uk

Website: https://www.emerald-hill.co.uk

We are a UK-based consultancy and training company specialising in Business Agility and Scrum. We provide live instructor-led training and adaptive online courses.

What Information We Collect

We collect and process personal data only when we have a lawful basis to do so. This includes:

Direct Interactions

- When you contact us via our website forms, email, telephone, or LinkedIn

- When you register for a course or subscribe to our learning services

Data collected may include:

- Full name

- Job title and organisation

- Contact information (email address, telephone number)

- Payment details (for individual customers)

- Any other information you provide voluntarily

LinkedIn Business Page

If you contact Emerald Hill Ltd via LinkedIn (e.g. by using a contact form, sending a direct message, or responding to a post or ad), the data collected may include:

- Your public LinkedIn profile data

- Any message content you provide

- Contact preferences

Note: LinkedIn also processes your personal data independently as a data controller. Please refer to LinkedIn's Privacy Policy for details on how they handle your data.

Cookies and Tracking

Our website uses cookies to:

- Understand how visitors interact with the site (via analytics)

- Enable core functionality (such as remembering user preferences or logins)

- Measure the effectiveness of campaigns

We use tools such as Google Analytics and LinkedIn Insight Tag for marketing performance tracking. You can manage cookie preferences via our website’s cookie banner or in your browser settings.

For full details, please see our separate Cookie Policy.

How We Use Your Data

We use your personal data to:

- Deliver and manage our training services

- Respond to enquiries and customer support requests

- Process subscriptions and payments

- Send course information, updates, or marketing emails (if you have opted in)

- Improve our services and user experience

We do not sell or rent your personal data to third parties.

Lawful Bases for Processing

Our legal grounds for processing your data are:

- Contractual necessity – to provide the services you request

- Legitimate interests – for internal business operations, communications, and analytics

- Consent – where you have opted in (e.g., to receive marketing)

- Legal obligation – where required for accounting, legal, or compliance reasons

Data Sharing and Transfers

We may share your data with:

- Service providers (e.g. course platforms, payment processors, CRM systems)

- Regulatory authorities if required by law

- LinkedIn and other third-party platforms only when you interact with us through those services

We do not transfer your personal data outside the UK or EEA unless adequate safeguards are in place.

Data Retention

We retain personal data:

- For as long as is necessary to fulfil the purposes for which it was collected

- For up to 7 years for legal/accounting obligations

- For marketing or communications purposes until you unsubscribe or withdraw consent

Your Rights Under GDPR

You have the right to:

- Access the personal data we hold about you

- Request correction or deletion

- Object to or restrict processing

- Withdraw consent (where applicable)

- Data portability

- Lodge a complaint with the UK ICO: https://ico.org.uk

To exercise any of these rights, email us at: maria@emerald-hill.co.uk

Third-Party Links

Our website and materials may contain links to third-party sites (including LinkedIn). We are not responsible for their privacy practices and recommend you read their privacy policies.

Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website and dated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Dr. Maria O’Callaghan