The confidentiality of your personal information is of paramount concern to Emerald Hill Limited. Your confidential medical information will only be disclosed to 

We may use your information to:

• respond to an enquiry you have made;

• provide the requested services to you and carry out our obligations from any agreements entered into by you and us;

• provide appointment reminders;

• contact you by email, phone or text to ensure we fulfil our duty of care to you;

• maintain internal records;

• improve the information provided on our website;

• seek your feedback or comments on your experiences to help us improve our service to you and other clients;

• notify you of important changes to our services;

• send you relevant communications, which you have opted in to receive, using the email address that you have provided.

Emerald Hill Limited is committed to ensuring that your confidential data is secure and your privacy is both respected and protected.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your Nominated Individual: We may liaise with your nominated individual where you have provided your consent.

Third Party Service Providers working on our behalf: We may pass your information to third party service providers for the purposes of completing tasks and providing services to you on our behalf (eg. sending you information about training courses, certification, mailings). However, when we use third party service providers, we disclose only the personal information that is absolutely necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

Third Party Product Providers we work in association with: We work closely with various third party product providers to bring a range of quality and reliable products and services designed to meet the needs of our customers (For example,Scrum Alliance for Scrum certification, Learning Tree International for training). The relevant third party product/service provider will use your details to provide you with information directly and carry out their obligations arising from any contracts you have entered into with them. Therefore we advise you to read their Privacy Policy.

Like many other websites, the Emerald Hill website uses cookies for legitimate interests of delivering and optimising our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognise repeat users. They collect general statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies for security to authenticate your identity and confirm whether you are currently logged in to our website.

Our website may contain links to other websites of interest, run by other organisations. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes

• If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time and update your communication preferences by emailing us at info@emerald-hill.co.uk or calling us on 01455 637336.

We will only keep your personal information for as long as is necessary and in accordance with UK law.

Please direct any questions regarding this policy and our privacy practices to:

• Email: mailto:info@emerald-hill.co.uk

• Write .Emerald Hill Limited, Suite 4, The Lawns Business Centre, The Lawns, Hinckley, LE10 1DY

• Call: 01455 637336

You have legal rights to request information on the data we hold and to obtain its correction, update, amendment or deletion in appropriate circumstances. If you would like to request a copy of the information we hold about you, please contact us by one of the ways listed above.

We may also ask you to provide additional documentation to confirm your identity or, if you are seeking to access personal information of another individual, proof of their consent or your legal right to receive their personal information.

This information will be provided free of charge by secure email. We may charge a small amount for providing you with a hard copy of your personal information.

We keep our Privacy Policy under regular review. We may make change to this Policy by updating this page.

In circumstances where a change will materially change the way in which we collect or use your personal information or data, we will send a notice of this change. Otherwise, we provide links to this page wherever we ask for information so you should check this page to ensure that you are happy with any changes.

By using our website, you’re agreeing to be bound by this Policy. This Policy was last updated on 24th May 2018.